Amigo's answer
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How to approach it
Show empathy and structure. Explain how you'd understand what's driving their behaviour, align on shared goals and keep communication clear and regular — with an example if you have one.
Example answer
"I'd start by understanding what's really worrying them — difficult behaviour is often a sign of pressure from somewhere else. With one sales director who kept escalating feature requests, I set up a fortnightly 20-minute call to review priorities together. Once he could see the roadmap and why decisions were made, the escalations stopped, and he became one of our strongest internal advocates."