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NetflixHard· Onsite · Senior · Technical

How do you approach debugging a production issue?

447 9,120 people practisedUpdated Sep 14, 2026Question 30 of 30
Incident ResponseProblem Solving
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How to approach it

Show a calm, systematic process: stabilise first, then investigate. Explain how you limit impact, gather evidence, form and test hypotheses and prevent it from happening again.

Example answer

"First I focus on impact — can we roll back or feature-flag the change to stop users being affected? Once things are stable, I check dashboards, logs and recent deploys to narrow down when it started. I form one hypothesis at a time and test it, rather than changing several things at once. After the fix, I write a short blameless postmortem with the root cause and a follow-up action, like a new alert or test, so it doesn't happen again."
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